|Course Title||Quality Management|
|Institution||Kaliningrad International Business Institute|
1. Course description
The course applies knowledge of Statistic, Basic management, Organization behavior, Organizational design, Marketing for practical purposes. The purpose of this course is using the knowledge as managerial practice, development of managerial skills. In the frame of the course students must improve skills of analysis and assessment of quality management systems. Moreover students must understand and use terminology, can develop managerial decision and to plan, and control of quality.
The course’s aim is to learn theoretical base, modern experience and actual worldwide trends of management in the field of quality.
The results of the course for the students must be: the understanding of quality essence, its management and roles of wide range of actors; knowledge of the main methods and modern approaches of quality management; ISO 9000 standards.
2. Course requirements
The course has two requirements. First, each student will write decisions of a case study and take part in group discussions. Second, each student will write a 30-40 page paper on the topic approved by the lecturer. The papers’ deadline is the last Friday of the semester before Exam Week, by 6 p.m.
3. Course Detail
Week 1. Quality, competitiveness and customers
Customer definition. Quality definition. Quality and competitiveness.
Week 2. Quality in the operation management
Functions of organizations. Logistic. Supply management. Productions. Quality.
Week 3. Quality chains in different industries
Understanding the quality chain. Internal and external suppliers and customers. Building of effective quality chain.
Week 4. Economic impact of quality improvement
Microeconomic effect of quality improvement. Macroeconomic effect of quality improvement.
Week 5. Relation between quality and marketing
Quality management function. Marketing function. Comparison of Quality management and marketing.
Week 6. Quality cost I.
Elements of the quality costs. Cost of bad quality. Cost of good quality.
Week 7. Quality cost II. ABC-costing
The methods of cost assessments review. ABC costing.
Week 8. Statistic methods of quality control I.
Week 9. Statistic methods of quality control II.
Week 10. Tools of quality I.
Control charts. Histogram. Scatter diagrams. Stratification.
Week 11. Tools of quality II.
Pareto analysis. Cause and effect analysis. Brainstorming. Force field analysis.
Week 12. Tools of quality implementation I.
Affinity diagram. Interrelationship diagraph. Tree diagram. Matrix diagram or quality table.
Week 13. Tools of quality implementation II.
Matrix data analysis. Process decision program chart. Arrow diagram.
Week 14. Commitment and leadership
Commitment and policy. Effective leadership. The total quality management approach.
Week 15. Organizational culture and quality
Quality as team function. Culture and teamwork. The quality influence to the organization culture.
Week 16. ISO 9000 standards
ISO 9000 standards family. History of standards. Role of standards.
Week 17. Quality management system implementation
Integration TQM into strategy of the business. The quality measurement of business results.
Week 18. Planning and process for quality
Planning. Modeling. Flowcharting.
Week 19. Measurement of quality
Qualimetry. Performance measurement. Benchmarking.
Week 20. Quality management systems audit
Self assessment. Quality system review. Quality system audit.
Week 21.Training for quality
Who need the training? Training of CEOs. Training of executives. Manager responsible for quality. A systematic approach to quality training.
Week 22. Management of change
Continuos improvement. Quality management methods links with general and finance management. Change in organization due quality improvement.
Week 23. Example of quality management systems
Just in time. KANBAN (Japan) KANARSPI (Soviet Union)
Week 24. Six sigma approaches
Week 25. Business excellence models I.
Quality prizes in Europe and Russia.
Week 26. Business excellence models II.
Deming Application Prize (Japan), Melkolm Baldridge National Quality Award United States. Comparison the business excellence models.
Main seminar topics
Seminar 1. The Edward Deming ideas of quality and success of Japan economy
Seminar 2. Quality chains in industry
Seminar 3. Quality chains in service
Seminar 4. The quality management approaches impact into marketing policy of company
Seminar 5, 6. Quality cost calculation I, II.
Seminar 6, 7. Statistic methods and quality management I, II.
Seminars 8, 9, 10. Using the quality tools on enterprises I, II, III.
Seminar 11 Why Soviet system of quality was not efficient?
Seminar 12 Who need the ISO 9000 certificate?
Seminar 13. Role of CEO in quality management implementation
Seminar 14, 15. The process of management quality measure I, II.
Seminar 16. Participation of staff in quality management implementation planning
Seminar 17, 18. What kind of skills company need for quality management system implementation
Seminar 19.Are the quality awards dogma or guide?
Seminar 20. Who is responsibly for quality in a company?
Game 1. Brainstorming and cause and effect diagram for analysis of beer quality. I, II, III.
Game 2. Self assessment and audit of seminars quality. I, II, III.
5. Reading list
6. Teaching Methodology
The method of teaching is lecture, analysis and discussion of cases, taking part in the games. Students will need to become familiar with current models, approaches, literature and controversies.